bn5 Privacy Policy

1. Who We Are

bn5.club ("bn5", "we", "us", "our") is an online sports betting and gaming platform operated under international gaming licence provisions. This Privacy Policy applies to all users who access or use bn5.club, including visitors, registered account holders, and individuals who contact our support team.

By registering an account or continuing to use bn5.club, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree, please discontinue use of the platform and contact support to close your account.

2. Personal Data We Collect

bn5 collects personal data in the following categories:

• Identity data: Full legal name, date of birth, gender, and government-issued identity document details (collected during KYC verification).
• Contact data: Registered email address, Pakistani mobile number (in 03XX format), and residential address.
• Financial data: Payment method identifiers (e.g. JazzCash account number, Easypaisa wallet reference, bank account IBAN), transaction amounts, deposit and withdrawal history. Full card numbers are never stored on our servers.
• Account activity data: Login timestamps and IP addresses, betting and gaming activity, session duration, bonus usage, and responsible gaming preferences.
• Technical data: Device type, operating system, browser type and version, screen resolution, and referring URL.
• Communication data: Records of correspondence with bn5 support, including chat logs and email exchanges.
• Verification data: Copies of identity documents, proof of address, and source of funds documentation provided during KYC or AML review.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health data beyond what may be disclosed voluntarily by players seeking responsible gaming assistance.

3. How We Use Your Personal Data

bn5 uses your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your bn5 account and authenticating your identity at login.
• Service delivery: Processing deposits and withdrawals in PKR, settling bets, crediting bonuses, and providing access to games and betting markets.
• KYC and AML compliance: Verifying your identity and age (18+), monitoring transactions for suspicious activity, and fulfilling legal reporting obligations.
• Customer support: Responding to enquiries, resolving disputes, and delivering technical assistance.
• Responsible gaming: Administering deposit limits, self-exclusion requests, and account cooling-off periods; monitoring for indicators of problem gambling behaviour.
• Platform improvement: Analysing aggregated, anonymised usage data to improve site performance, game offerings, and user experience.
• Communications: Sending transactional notifications (deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional communications about offers on bn5.
• Legal and regulatory obligations: Maintaining records as required by applicable law and responding to lawful requests from regulatory or law enforcement authorities.

4. Legal Basis for Processing

bn5 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you accepted at registration, including account operation and payment processing.
• Legal obligation: Processing necessary to comply with applicable laws, including KYC, AML, and responsible gaming regulations.
• Legitimate interests: Processing carried out in pursuit of bn5's legitimate business interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your data protection rights.
• Consent: Processing based on your explicit consent, particularly in relation to optional marketing communications. You may withdraw consent at any time by contacting support.

5. Data Sharing and Third Parties

bn5 does not sell personal data. We may share data with the following categories of third parties only to the extent necessary and under appropriate data protection safeguards:

• Payment processors: JazzCash, Easypaisa, and banking partners (HBL, UBL, Meezan Bank, Bank Alfalah) require transaction data to process deposits and withdrawals.
• Identity verification providers: KYC and AML service providers who verify identity documents and screen against sanctions lists.
• Game and technology providers: Platform software and game studio partners may receive technical session data necessary to deliver their services within bn5.
• Regulatory authorities: Where legally required, bn5 will disclose data to regulators, law enforcement agencies, or financial intelligence units.
• Professional advisers: Legal counsel, auditors, and compliance consultants under binding confidentiality obligations.

All third-party processors are required to handle your data in accordance with applicable data protection standards and are not permitted to use it for their own independent purposes.

6. Cookies and Tracking Technologies

bn5 uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies we use are:

• Strictly necessary cookies: Required for core platform functionality including login session management, security tokens, and CSRF protection. These cannot be disabled without impairing platform operation.
• Performance and analytics cookies: Anonymised data used to understand how players navigate bn5, identify technical issues, and measure page load performance. No personally identifiable information is included in analytics reports.
• Preference cookies: Remembering your language, display, and notification preferences between sessions.

bn5 does not use third-party advertising, retargeting, or social media tracking cookies. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will impair your ability to use the platform.

7. Data Security

bn5 implements a layered technical and organisational security programme to protect your personal data. Measures include:

• TLS 1.2 / 1.3 encryption for all data in transit between your device and our servers;
• AES-256 encryption for sensitive data stored in our databases;
• Password hashing using bcrypt with appropriate cost factors – plain-text passwords are never stored;
• Two-factor authentication (2FA) available on all player accounts;
• Access controls limiting internal staff access to personal data on a strict need-to-know basis;
• Regular penetration testing and vulnerability assessments;
• Security incident response procedures with defined notification timelines.

No data transmission method or storage system can be guaranteed 100% secure. In the event of a data breach affecting your personal data, bn5 will notify affected individuals in accordance with applicable legal requirements.

8. Data Retention

bn5 retains personal data for the periods set out below, unless a longer period is required by applicable law:

• Account and identity data: Retained for the duration of the account relationship plus a minimum of five (5) years post-closure, in accordance with AML record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Support correspondence: Retained for three (3) years from the date of the last interaction.
• Technical and session logs: Retained for up to twelve (12) months for security and fraud investigation purposes.
• Marketing consent records: Retained for the duration of consent plus two (2) years.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

9. Your Data Rights

Subject to applicable law and any overriding legal obligations (such as AML record-keeping requirements), you have the following rights regarding your personal data held by bn5:

• Right of access: Request a copy of the personal data bn5 holds about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data where there is no lawful basis for continued processing.
• Right to restriction: Request that bn5 restrict processing of your data while a dispute is under review.
• Right to data portability: Request a copy of data you provided to us in a structured, commonly used, machine-readable format.
• Right to object: Object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact bn5 support. We will respond within thirty (30) days. Complex requests may require additional time, in which case we will inform you of the expected timeline.

10. Children's Privacy

bn5 is strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. Age is verified through our KYC process at registration. If we become aware that a minor has provided personal data, we will suspend the account, delete the data, and refund any deposits subject to verification. If you believe a minor has registered on bn5, please contact support immediately.

11. International Data Transfers

bn5 and its service providers may process your personal data in countries outside Pakistan. Where data is transferred internationally, bn5 ensures that appropriate safeguards are in place, such as standard contractual clauses or the equivalent, to ensure your data receives a level of protection consistent with applicable data protection standards.

12. Changes to This Privacy Policy

bn5 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. We will notify registered users of material changes via email or prominent notice on the platform. The "Last updated" date at the top of this page indicates when the policy was most recently revised. Continued use of bn5.club following notification of changes constitutes acceptance of the revised policy.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or bn5's data practices, please contact our support team. Support is available 24/7 in English.

Email (plain text): [email protected]

We will acknowledge your enquiry within 24 hours and aim to provide a substantive response within 14 days. For complex data access or deletion requests, we may require identity verification before processing.